For home-services operators

Recover the after-hours emergency calls, the slow quote follow-up, the ghosted estimates, and the no-shows on booked jobs an HVAC, plumbing, electrical, or landscaping operation hands back every week.

Threadbay plugs an outcome-priced AI agent into the phone system, dispatch board, and CRM a home-services operation already pays for — answering every caller, qualifying every quote request, chasing every estimate, and confirming every booked dispatch slot around the clock. The same four use cases the home page covers, scoped to the way a home-services operation loses calls and trucks.

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Now · Support

After-hours emergency calls answered live, not by voicemail.

Scenario

A burst pipe at 10:12 PM. The phone rings, the office is closed, the dispatcher is asleep. By morning the homeowner has already called three other shops.

Outcome

The agent answers in the operator’s voice against the same playbook the dispatcher uses (job type, severity, address window), escalates active emergencies to on-call, and texts the homeowner a confirmation and ETA window before the morning dispatch starts.

Now · Lead qualification

Quote follow-up that qualifies before the estimator calls.

Scenario

A quote request sits untouched through the tech’s afternoon run. The estimator calls back at 5:47 PM and the lead has already signed with the shop that called first.

Outcome

The agent qualifies the request against the same criteria the estimator uses (job type, square footage, decision-maker, timing), and enters the lead ready for the estimator’s first call — no second chance to lose it.

Now · Follow-up

Estimated jobs that don’t ghost because the prior stop ran long.

Scenario

An estimate was scheduled but the tech ran long on the service call before it. The homeowner never hears back. The job lands with whoever called first.

Outcome

The agent runs a TCPA-safe SMS + voice cadence against every estimate the tech couldn’t hold, books the re-estimate into the dispatch board, and stops on confirm or opt-out — so the lead never goes cold while a tech is finishing the stop before it.

Now · Appointment booking

Booked dispatch slots that confirm before payroll rolls out the door.

Scenario

A booked job goes out on Tuesday morning. Nobody confirmed. The tech shows up at an empty house at the dispatch window with two hours of payroll burned.

Outcome

The agent runs a TCPA-safe confirmation cadence on every booked dispatch slot, rebooks the ones that go silent into the open slot the next morning, and stops on confirm or opt-out — so a missed confirm gets rescheduled before the truck rolls.

How the AI receptionist recovers them

One agent, four recoveries, one outcome-priced line on the invoice.

  • After-hours emergencies — triage against the dispatcher playbook and text a confirmation before the morning dispatch starts.
  • Slow quote follow-up— pre-qualify against the estimator’s rubric so the estimator’s first call already carries context.
  • Ghosted estimates — run a TCPA-safe SMS + voice cadence to rebook the estimate before the lead cools.
  • No-shows on booked jobs — run a TCPA-safe confirmation cadence so a missed confirm gets rescheduled before the truck rolls.

The same outcome-priced line shows up on next month’s invoice — scoped to HVAC, plumbing, electrical, and landscaping, and paid out on the calls, quotes, estimates, and dispatches the agent actually recovers.

Ready when you are

Ready to scope a home-services operation on Threadbay?

Tell us your phone system, dispatch board, and CRM — plus the outcome you most want to move (calls recovered, quotes qualified, estimates rebooked, dispatches confirmed). We’ll respond with scope, posture, and a first-30-day plan within one business day.

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